Privacy Policy
Last updated: February 17, 2026
At Neupdates ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web and mobile applications (collectively, the "Service").
1. Information We Collect
1.1 Personal Information
When you register for an account, we collect information such as your name, email address, company name, and payment information. We may also collect profile information, including profile pictures and professional details.
1.2 Project and Work Data
We collect and store project information, updates, milestones, attachments, comments, and other content you create or upload through the Service. This includes client information, team member details, and project timelines.
1.3 Usage Information
We automatically collect information about how you use the Service, including access times, pages viewed, features used, and device information such as IP address, browser type, operating system, and mobile device identifiers.
1.4 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
- Personalize and improve your experience
- Send you marketing communications (with your consent)
3. Information Sharing and Disclosure
3.1 Public Project Reports
When you create a public project report, the information you choose to include in that report will be visible to anyone with the report link. You control what information is included in public reports.
3.2 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data storage, analytics, and customer support. These providers are contractually obligated to protect your information.
3.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities, or to protect our rights, property, or safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Withdrawal of Consent: Withdraw consent for data processing
To exercise these rights, please contact us at privacy@neupdates.com
6. Data Retention
We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
7. Children's Privacy
Our Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.
9. Mobile Applications
When you use our mobile applications available on the App Store and Google Play Store, we may collect additional information such as:
- Device identifiers and mobile network information
- Location data (with your permission)
- Push notification tokens
- App usage statistics
Mobile app permissions are requested only when necessary for the Service to function properly. You can manage these permissions through your device settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: privacy@neupdates.com
Support: support@neupdates.com
Address: Neupdates Privacy Team
Neupdates