Privacy Policy

Last updated: April 3, 2025

At NE Updates ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web and mobile applications (collectively, the "Service"), including when you purchase or manage a subscription through the Service.

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect information such as your name, email address, company name, and payment information. We may also collect profile information, including profile pictures and professional details.

1.2 Project and Work Data

We collect and store project information, updates, milestones, attachments, comments, and other content you create or upload through the Service. This includes client information, team member details, and project timelines.

1.3 Subscription and Purchase Information

When you purchase a subscription or make an in-app purchase, we (and our payment processing partner RevenueCat) collect information related to your transaction, including:

Subscription status (active, expired, trial, cancelled)
Product identifier (e.g., monthly or annual Business Plan)
Purchase date, renewal date, and expiration date
Transaction identifiers from Google Play or Apple App Store
Original application user ID (assigned by us to link your account to your purchase)

We do not directly collect or store full payment card numbers. Payment processing is handled by Google Play Billing or Apple In-App Purchase. RevenueCat acts as our subscription management layer and may receive purchase receipts and transaction metadata from the respective app stores.

1.4 Usage Information

We automatically collect information about how you use the Service, including access times, pages viewed, features used, and device information such as IP address, browser type, operating system, and mobile device identifiers.

1.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process subscription purchases and manage billing
Verify subscription status and unlock paid features (e.g., Business Plan)
Send subscription-related notices (renewal reminders, receipts, expiration alerts)
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities
Detect, prevent, and address technical issues and fraudulent activity
Personalize and improve your experience
Send you marketing communications (with your consent)

3. Information Sharing and Disclosure

3.1 Public Project Reports

When you create a public project report, the information you choose to include in that report will be visible to anyone with the report link. You control what information is included in public reports.

3.2 RevenueCat (Subscription Management)

We use RevenueCat to manage in-app subscriptions and purchases. When you make a purchase, certain data — including your app user ID, subscription status, product identifier, and purchase receipt information — is shared with RevenueCat to validate and manage your subscription. RevenueCat does not receive your full payment card details. For more information, please review RevenueCat's Privacy Policy at revenuecat.com/privacy.

3.3 Google Play and Apple App Store

In-app purchases made through Google Play or the Apple App Store are subject to the respective platform's privacy policy and terms. Google and Apple process your payment information directly and may share transaction confirmations with us for subscription verification. We do not control the data practices of these platforms.

3.4 Other Service Providers

We may share your information with other third-party service providers who perform services on our behalf, such as data storage, analytics, and customer support. These providers are contractually obligated to protect your information and use it only as directed by us.

3.5 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, or to protect our rights, property, or safety.

3.6 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to processing of your personal information
Withdrawal of Consent: Withdraw consent for data processing

To exercise these rights, please contact us at support@neupdates.com

6. Subscription Data Retention

We retain your subscription and purchase history for as long as required to fulfill legal, tax, and accounting obligations (typically up to 7 years) even after you cancel your subscription or delete your account. This retention is necessary to comply with applicable financial regulations and to handle any billing disputes.

For other personal data, we retain information for as long as necessary to provide the Service. When you delete your account, we will delete or anonymize your personal information, subject to the above exceptions.

7. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately. In-app purchases are not intended for use by minors.

8. International Data Transfers

Your information, including subscription data processed by RevenueCat, may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that differ from those in your country. By using our Service, you consent to the transfer of your information to these countries.

9. Mobile Applications and In-App Purchases

When you use our mobile applications available on the App Store and Google Play Store, we may collect additional information such as:

Device identifiers and mobile network information
Location data (with your permission)
Push notification tokens
App usage statistics
In-app purchase and subscription data (as described in Section 1.3)

Mobile app permissions are requested only when necessary for the Service to function properly. You can manage these permissions through your device settings.

In-app purchase and subscription data is processed in accordance with Google Play's Data Safety standards. We declare the collection of financial transaction data (purchase history and subscription status) in our Google Play Data Safety section, as this data is shared with RevenueCat for subscription management purposes.

10. Third-Party Services

Our Service integrates with the following key third-party services that may process your data:

RevenueCat

Subscription management and in-app purchase processing. Collects purchase receipts, subscription status, and app user IDs.

Google Play Billing

Payment processing for Android in-app purchases. Subject to Google's Privacy Policy.

Apple In-App Purchase

Payment processing for iOS in-app purchases. Subject to Apple's Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For changes that materially affect how we handle your subscription or financial data, we will provide notice via email or in-app notification. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, how we handle your subscription data, or wish to exercise your data rights, please contact us at:

Support: support@neupdates.com
Address: NE Updates Privacy Team
Subscription & Billing Inquiries: support@neupdates.com

NE Updates